Owner FAQs

We perform comprehensive tenant screening including income and employment verification, credit and criminal background checks, rental history, and reference checks to reduce risk and protect your investment.

We coordinate preventative and responsive maintenance through vetted local vendors, prioritize cost-effective solutions, and provide transparent estimates and approvals. Our goal is to preserve property value, minimize downtime, and deliver a positive tenant experience.

Owners are not automatically required to accept Section 8 tenants unless local ordinances or housing authority rules in Orlando or Central Florida mandate participation. We recommend reviewing local regulations or consulting our team for guidance on how voucher programs may affect your property and income goals.

Yes. We operate as a licensed property management company serving Orlando and surrounding Central Florida communities, and we follow all applicable state and local regulations and industry best practices.

Yes. We provide a dedicated emergency contact line for urgent maintenance or safety issues, while routine questions and non-emergencies are handled during normal business hours for consistent, professional service.

Yes. We offer secure direct deposit for owner disbursements to ensure timely, predictable transfers of rental income and simplified bookkeeping.

Yes. Owners receive and can review the lease agreement prior to execution. We typically manage tenant signing and lease administration on your behalf, unless you prefer to sign personally.

Yes, we do. Urban-O Real Estate Solutions is a full-service real estate brokerage. In addition to property management, we actively assist our clients with buying and selling properties. Whether you're considering selling your investment property, expanding your portfolio, or exploring market opportunities, our team can guide you through the entire process in-house, ensuring a seamless and efficient experience.

Owner disbursements are processed on a regular schedule after rent collection and reconciliation of expenses. You can receive funds via direct deposit or check, and we provide detailed statements with each disbursement.

We use multiple payment channels—including online portals and traditional methods—to maximize on-time rent collection. Late payments are managed according to lease terms with clear communication, late fees, and escalation when necessary.

Lease length is tailored to market conditions and owner preferences. The standard term is often 12 months, but we can structure shorter or longer leases to align with your investment strategy and vacancy management goals.

Security deposit amounts follow market norms and Florida/local regulatory limits, and are determined based on rent level, tenant qualifications, and risk management best practices to protect your asset.

We can begin managing your property as soon as a management agreement is executed and the property is prepared for leasing. Our onboarding includes market analysis, tenant screening setup, and integration into our owner portal for full transparency.

We manage a full range of residential and investment assets across Orlando and Central Florida, including single-family homes, multi-family units, condominiums, and select commercial rental properties.

Owners receive regular financial statements, rent roll updates, maintenance summaries, and vacancy reports. Reports are delivered on a consistent schedule and are also accessible through our online owner portal for real-time visibility.

In most cases, the security deposit is held by the property owner. Under Florida law, landlords are required to hold tenant security deposits in one of the following ways: in a separate non-interest-bearing account, in an interest-bearing account (with specific disclosures to the tenant), or by posting a surety bond. The funds must be kept separate from personal funds and handled in accordance with Florida Statute 83.49. At Urban-O, we guide our clients to ensure full compliance and proper handling of all security deposits.