Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    No, you need to apply before you can hold a place.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    The payment of the security deposit is due when the lease is signed. Upon the date of possession we collect 1-full month's rent, plus any applicable lease signing admin fees and/or fees associated with the property. At Urban-O Property Management we do not collect a last month’s rent.
  • How old do you have to be to apply?

    You must be 18-years old. Anyone who will be residing in the house who is 18-years old or older must complete an application.
  • Is the deposit refundable?

    If property is returned in the same condition as it was delivered when the lease started, the security deposit is fully refundable. If any work or repairs are needed, the deductions are based on the cost of the services completed by the licensed vendor.
  • You have a property I want to rent. How do I apply?

    Select the property from our available rentals and click on “apply now”
  • How do I pay rent?

    All our residents are requested to pay rent online through the tenant portal.
  • I want to get a pet. What do I do?

    Please send us a message through your tenant portal and your property manager will get in touch with you. Be prepared to communicate clearly what type of pet you want to add to the lease including the breed and size of a dog. We will require extra deposits and/or fees and/or pet rent.
  • I want to move out, but my roommate wants to stay. What do I do?

    Contact us through your tenant portal. The remaining roommate(s) must submit current paystubs-the most 2 recent pay stubs for the current year. Upon approval for you to be released from the lease, a Contract Change Form will be sent to all tenants for electronic signatures. An admin fee will be added to your tenant ledger for Urban-O Property Management to complete this service. This must be paid and the Contract Change Form must be signed by all parties in order to remove and/or add tenants to the existing lease.
  • My lease expiration is coming and I want to move out. What do I do?

    Contact Urban-O Property Management through your portal to give written notice. All tenants who are on the lease must give notice to vacate.